How we handle your details

When you contact Silicon Oasis Car Battery or book a job, we end up holding some details about you and your car. This policy explains which details, what they are for and what you can ask us to do with them. It applies to this website and equally to bookings made by phone call or WhatsApp.

Details we record

A call or message gives us the number you contacted us from. We also write down your name, the location or address you send us, and the make, model and year of the vehicle. After a completed job we add two more items: which battery was fitted and the car's plate number, because the plate is what the warranty is tied to.

If you pay by card, the transaction runs through our payment provider's terminal. We never see the complete card number and we keep no copy of it.

The website itself carries no advertising trackers, and nothing about your visit is used to build a profile of you.

What the details are used for

They let us find the right car, bring the right battery, collect payment, deal with a warranty claim if one comes up, and maintain the tax and accounting records that businesses in the UAE are required to keep.

We do not sell your information. We do not pass it to other companies so that they can use it for their marketing.

How long records are kept

Job and warranty records for completed work stay on file for the length of the warranty and then for the further period that UAE tax law requires. If you made an enquiry and no job followed, we delete it within twelve months.

Who has access

Your name, address and vehicle details are visible to the technician assigned to your job. Card payments are processed by our payment provider. Invoices are seen by our accountants. Where the law demands it, a regulator or a court may be given the records that are relevant. Access stops there.

WhatsApp conversations travel through WhatsApp's systems, so WhatsApp's own terms apply to them alongside this policy.

What you can ask us to do

You are entitled to ask what we hold on you, to have mistakes put right, and to have your details erased unless the law obliges us to retain them. You may tell us at any point to stop contacting you. Please make the request from the phone number used for the booking.

If this policy is revised

Revised versions appear on this page. Continuing to use the service once a revision has been published means the revised version applies to you.

Something unclear about your data?

Write to us from the number you made the booking with. Someone on the team will answer.

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